Data Policy

Data Privacy in Panthera

Personal data is required by users of Panthera´s website. Our privacy policy describes the way in which Panthera gathers and uses your personal data. Updates in this Privacy Policy reflect modifications in data privacy regulations.

We have been very keen on  reflecting this Privacy Policy in the clearest and most comprehensible way.

What is personal data?

According to current regulations, personal data is understood as information that may identify you directly or indirectly.
All information with a pseudonymun, dissociated or added can´t allow identifying a person.

Controller of Personal Data

All comments, queries and petitions abiding our information use are welcome and must be registered in Trakatra Proyectos Hosteleros S.A., Calle Miguel Ángel, Nº 21, C.P. 28010, Madrid, España, or by email to datos@pantheramadrid.com.

Personal Data required

We just gather personal data when you use our platform or linked services.
This data is provided by you:

  • First and second name
  • e-mail address
  • Telephone

Data gathered by us in an automatic way for the correct functioning of our platform:

  • IP address
  • Connection device to Panthera Madrid
  • Web interactions (visiting a section)
  • Visited pages statystics
  • Your first visit´s origin
  • Geolocation data from postal addresses
  • Geolocation data from postal addresses

Check here all the information related to cookies stored in your device.

Personal Data Used

While you are using Panthera´s services we will try to improve your user´s experience and solve any incidence as soon as possible.

Once you request data erasure your personal data with be dissociated from you; that means no one else will be able to identify you with the data stored in our systems. That information we keep will be used by Panthera for statystics/commercial purposes.

Pantheramadrid.com guarantees to have taken the necessary security measures for its installations, systems and files. Panthera also guarantees confidenciality of personal data and that this information will not be given to others without your knowledge or consent. Nevertheless, Panthera will inform public authorities personal data and any other information stored in its systems if required.

What you can do with your personal data

  • You can unsuscribe by sending an email to datos@pantheramadrid.com.
  • You can ask us for a copy of the personal data we have stored by sending an email to datos@pantheramadrid.com. We have to verify your identity; the only way to do it is sending us and email from the same email address you originallyt used to contact Panthera.
    We will send you the requested information in less than 30 days according to current laws.
  • You can delete your personal data by unsuscribing (write an email requesting it to datos@pantheramadrid.com). Your data will be deleted and won´t be able to be recovered.

How do we share your personal data

Panthera may send some of your personal data to other companies in order to.

First and second name Our CRM tool needs this data in order to send you emails with the best bargains
First and second name Our Customer Service Tool needs this data in order to manage the incidences sent by you by email datos@pantheramadrid.com
e-mail Our CRM tool needs this data in order to send you emails with the best bargains and news.
e-mail Our Customer Service Tool needs this data in order to manage the incidences sent by you by email datos@pantheramadrid.com.
Telephone Our CRM tool needs this data in order to send notifications (push or SMSs) to your cell phone.
Teléfono Our Customer Service Tool needs this data in order to manage the incidences sent by you by email datos@pantheramadrid.com.
IP Address We use this data to detect actions that do not comply or Legal notice provide its services. .

For how long do we keep your data?

Your personal data will stay in the system as long as we need it in order to provide you our service, fulfill the legal necessary obligations required to provide it and also fulfill any legal obligation related to En Copa de Balón.
Anyway, the lenght in time of data retention varies according to service situation or to the necessary obligations we are attained to.
Data retention may be modified in the following cases:

  • Maintenance and improvement on our product results keeping systems secure and optimized.

Once you ask for data elimination to Panthera, your personal data will be dissociated from you; this means no one can identify you with the data stored in our system. We keep this dissociated data for statistics analysis and/or commercial purposes.

Personal Data Security

We take measures in order to protect you personal data against any unathorized access and illicit procedure, accidental loss, destruction or harm.